Belden Wireless Extended Service Program
Belden® Wireless Extended Service Program
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To ensure that the Belden Wireless Solution meets the end-users' needs on an ongoing basis, and to help them protect their WLAN investment, Belden offers a comprehensive support program consisting of two levels of service/support: our Standard Warranty agreement and our ActiveTAC™ Extended Service Program.

Belden's ActiveTAC™ Extended Service Program provides added piece of mind by providing substantial additions to the Standard Warranty. It includes:

  • An extended hardware warranty; renewable up to three years
  • A next business day (NBD) Advanced Hardware Replacement Policy -- or, the NBD dispatch of any system hardware required
  • All software patches and bug fixes
  • All software upgrades and feature releases
  • Technical Support
  • Preferred rate on all Belden Professional Services
Belden Wireless Solution – ActiveTAC Extended Service Program
 
ActiveTAC Service Program Yes No Notes
Technical Support X    
Software Bug Fixes/Patches X   For length of contract.
Software Upgrades/New Releases X    
User Portal Access* X   For length of contract.
Product Alerts and Bulletins X    
Advanced Hardware Replacement X    
Belden Professional Services X   @ preferred rates
*When the user logs-in and registers the system for warranty, they will have access to their unique Portal where best practices documentation, software and firmware update and upgrade information, release notes, etc. are stored.

Technical Support

Experienced Belden technicians are rigorously trained to provide technically astute information on the Belden Wireless System and its various components via email (wirelessinfo@belden.com) or telephone (1.800.BELDEN.4). This includes questions relevant to the system hardware, software (including the configuration of the software), hardware installation and system troubleshooting.

Advanced Hardware Replacement

As part of the ActiveTAC Extended Service Program, Belden will ship any replacement part by the next business day for all registered and approved replacement requests made before 3 p.m. EST during business days. An RMA number is issued for all replacement parts and all parts must be returned immediately after the replacement part is received. If the products covered under the RMA are not returned within 30 days, customers will be invoiced.

Belden Professional Services

As part of the ActiveTAC Program, Belden offers discounts on a comprehensive group of professional services to support any pre- or post-sales system design, security and network integration issues that arise. Services offered include:

  • Complete system design and planning, including AP layout services
  • Site surveys (although minimal RF planning is necessary with the Belden Wireless Solution, a comprehensive engineering survey can be provided to help secure the requirements of the bid or IT/engineering requirements)
  • Consulting and review of the wireless proposal/specifications with engineering.
  • Complete system integration (wireless LAN to the wired LAN)
  • Troubleshooting services for particularly complex WLAN installations
  • Security assessments and advanced wireless intrusion & prevention solutions (WIPs)
For more detailed information on this suite of services, contact Belden at:
   
Telephone: 1.800.Belden.4 (toll free/USA)
   
   
E-mail: wirelessinfo@belden.com

If you have already purchased the Belden Wireless Solution you can register your products online via the BWI and Registered Users Login.